Refund policy
Any claims for damaged order or missing items must be received within 5 days of receipt of package.
The item(s) must be in its original condition, not used or washed, with original labels and fully intact original packaging. Items must also be accompanied by the original invoice.
The item(s) must be in its original condition, not used or washed, with original labels and fully intact original packaging. Items must also be accompanied by the original invoice.
The refund will be processed within 30 days upon reception of the items and its validation, in the same form as the original payment type.
Please note that you are responsible for the returned product(s) until it reaches us. ANDORINE will not compensate for lost parcels during the return process. You are advised to send the package with a dispatch number so that it can be traced.
The return shipping costs at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.
In the case of an exchange however, ANDORINE will not charge any additional charges for shipping the new items.
HOW TO RETURN & EXCHANGE
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
A returns form will be enclosed with all your orders to make possible for you to return products. Please ensure that you fill in and enclose the returns form when returning something to us. If you have not received one, you can get a new one here.
HOW TO RETURN & EXCHANGE
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
A returns form will be enclosed with all your orders to make possible for you to return products. Please ensure that you fill in and enclose the returns form when returning something to us. If you have not received one, you can get a new one here.
Please send your return with a courier of your choice to:
Andorine Lda
Rua Pinho Leal, 220M
4150-620 Porto
Portugal
If you wish to make an exchange please contact us upon receipt of your purchase to info@andorine.com. ANDORINE does not offer direct exchanges, you can return the item(s) you wish to exchange and place a new order at andorine.com. All exchanges are subject to availability from our current stock.
Important Information
* Keep your postage receipt as a proof that the package was sent. We will not compensate for lost parcels during the return process.
DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered. Claims for faulty items must be received within 5 days of receipt of the package. Our staff takes every effort to check your purchase thoroughly for any faults before sending them out to you.
All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at info@andorine.com about the fault.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original payment type, of the value of the item at the time of purchase and any shipping costs incurred.